The top three impact areas to drive workforce engagement in the back-office include:
• Allocating and tracking work against service goals
• Increasing capacity and productivity
• Streamlining and automating processes
What are Back-Office opportunities for innovation?
Back-Office systems can help you better meet service level agreements, increase capacity and automate processes. When workforce management (WFM), performance management and robotic process automation (RPA) come together, the opportunities to improve workforce engagement and drive innovation in the back-office are limitless.
To see how Humana achieves back-office innovation:
https://www.youtube.com/watch?v=fh6c_s55y4w
To learn more visit http://www.verint.com/backoffice
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