What are some of the megatrends facing call center and back office teams? Paul Stockford of Saddletree Research looks at the impact of millennials in this area. He discusses their expectations for work-life balance, supervisor relationships, employee engagement, and more.
Paul is an industry analyst providing leading-edge industry information on contact center market segments that are new, emerging and/or have high growth potential.
To learn more: http://www.verint.com/engagement
To see examples of great customer experiences in action check out these success stories:
https://www.verint.com/engagement/our-story/customer-success/index.html
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