Verint Next IT Intelligent Virtual Assistant (also called chatbot) can drive Customer Service success by helping and guiding your customers to self-serve, both on general and gated information from your existing systems. By providing an assistant who can proactively help customers with meaningful answers, you can significantly reduce the demand into your contact centres, whilst increasing customer satisfaction at the same time. Verint’s experience in implementing AI initiatives in large organisations around the globe will enable you to get your AI initiatives started and grow them over time to enhance your customer experience and operational efficiency.
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